All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $7.95 flat rate shipping within United States. 

Status of your order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@jolybeautyofficial.com with your name and order number, and we will look into it for you.

Other FAQs

What if I was sent the wrong item or something is missing from my order?

Please contact info@jolybeautyofficial.com with your order number and our Client Experience team will remedy this for you and make sure you receive the correct items.

What if an item arrived broken or damaged?

Please email info@jolybeautyofficial.com and include a photo of the item and a description of the damage. All damages need to be reported within 5 days of delivery receipt. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

 Can I cancel or change my order/shipping address?

An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email info@jolybeautyofficial.com when you receive it and we will work out a return or other solution.

When will my order ship?

All in-stock orders are processed as quickly as possible but can take up to 48 hours to ship. If you place an order after 1pm CST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather.

Do you ship to PO Boxes?

Sorry! We are not able to ship to PO Boxes.

I am unable to locate my package.

Should your package declare a delivery confirmation, but you are unable to locate it please reach out immediately to info@jolybeautyofficial.com and we will be able to assist you. Any order reported missing 14 days after delivery receipt will not be eligible for a replacement, refund or resolution. Please do not file a claim directly for your missing package. Our Client Experience Team will be able to assist with this process. Filing a claim independently will affect your resolution process and may alter our ability to replace or refund your missing items.

What shipping company do you use for shipping?

Orders are shipped via DHL, FedEx, UPS or USPS depending on the quickest delivery method for your address. Once your order has shipped, you will get a confirmation email with tracking. Please note tracking can take up to 24 hours to show movement.

How much does shipping cost?

All orders over $50.00 after discounts have been applied, ship for free. Orders under $50.00 will incur an $7.95 shipping charge for UPS ground transportation.

Where do you ship? Do you ship Internationally?

We ship within the United States including Hawaii and Alaska. At this time, Joly Beauty does not ship Internationally or to Puerto Rico, Canada, Micronesia, Guam, Northern Marina Islands, Palau or US Virgin Islands.

May I use a Forwarding Service?

You are welcome to place an order on jolybeautyofficial.com and ship to a forwarding service if you live outside the continental US. Please note Joly Beauty absolves itself from any missing/damaged/undelivered items/packages once the order has been marked delivered to that forwarding service. Please contact your forwarding service directly for any issues related to your final delivery. Joly Beauty delivers packages to continental US addresses within 5-10 business days. Please contact your forwarding service for estimated delivery times to direct to you.

Where is my order?

Once a package has been shipped, you will receive an email notification with your tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email info@jolybeautyofficial.com and we can help troubleshoot.

 What if something I ordered is back ordered or out of stock?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

 Why do I have to sign for my package?

Joly Beauty wants to ensure every order you make is safely and securely delivered to you! For this reason, all orders with a value of $250 and over will require a signature for delivery. Should you not be there to sign for your package, please find information in the links below on how to obtain your package.

Package Sent USPS/DHL: https://www.easyship.com/blog/usps-signature-required

Package Sent FedEx: https://www.fedex.com/en-us/delivery-options/signature-services.html

If you need any further assistance please email our client experience team at info@jolybeautyofficial.com

What forms of payment do you accept?

We accept all major credit cards, PayPal and AfterPay.

When is the last day to shop for delivery by Christmas?

For standard shipping, order by Monday, December 13th (5pm PT) to receive by 12/25. For expedited orders, select 2-Day shipping by Monday, December 20 (5pm PT) or 1-Day shipping by Wednesday, December 23 (2pm PT)*